Technical Support

Colony101 is very proud of the technical support that it provides to its clients and is pleased to offer them assistance between 9am to 5pm (GMT), Monday to Friday. Support is available both via telephone and our Online Helpdesk (where you can submit and track support tickets).

Our experienced support team have many years experience in email marketing -- we do it all day every day! -- and would be delighted to help you.

Etelligent Technical Support

A lot of questions will be answered in the EtelligentWiki, which contains both explanations and full tutorials. You access the EtelligentWiki by clicking the "Documentation" link in the header of the application, or by clicking the link below:

http://wiki.colony101.co.uk/etelligent

Contacting the Helpdesk

The easiest way contact the Etelligent Helpdesk is to click the "Technical Support" link in the header of the application. This will open up a new email window where you can type your question. This will then be logged in our ticket system, and you will then receive updates on the progress of your enquiry.

You may also access our Online Helpdesk at:

http://colony101uk.helpserve.com

Users of Etelligent can call the Helpdesk on +44 (0) 1323 645 646.

We regret that we are unable to provide assistance to untrained staff.